megawin Privacy Policy

This page describes what we collect when you use megawin and how we keep that data protected. We operate in supported jurisdictions where applicable law permits, and we're committed to handling your personal information with care and transparency.

When you create an account with us, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, or direct bank transfer, or place a wager on Liga 1 matches or live-dealer tables, we collect information necessary to verify your identity, process your transactions, and provide our service. We understand that trust is essential, so we've designed our data practices to be straightforward and respectful of your privacy.

Our support team is available through in-app chat and email to answer any questions about how we handle your data. If you're accessing megawin from Jakarta, Surabaya, Bandung, or Medan, the same protections apply to your account regardless of location.

What we collect on megawin

We collect information in three categories. First, account data: your name, email address, phone number, date of birth, and residential address. This information is required to create your megawin account and comply with identity verification rules in our operating jurisdictions.

Second, transaction data: records of your deposits, withdrawals, and wagers. We log the payment method you use (whether DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank transfer), the amount, and the date. This helps us process your requests, detect fraud, and maintain accurate account statements.

Third, device and usage data: your IP address, browser type, device model, and the pages or games you access on megawin. We also collect information about your app settings, such as push-notification preferences and language selection. This data helps us improve performance, troubleshoot technical issues, and personalise your experience.

How we use your data

We use your information to operate megawin and deliver our services. This includes processing your deposits and withdrawals, verifying your identity, preventing fraud, and responding to your support requests. When you contact our team via in-app chat or email, we keep a record of your conversation to help us resolve your issue and improve our service.

We also use your data to send you service updates—for example, notifications about account activity, deposit confirmations, or changes to our terms. If you've opted in to push notifications on your mobile device, we may send you alerts about new games, upcoming tournaments like Piala AFF or Piala Indonesia, or maintenance windows.

Our servers may sit outside your jurisdiction, but we apply the same data protection standards regardless of where your information is stored. We do not sell your personal data to advertisers or marketing firms. We may share information with payment processors and fraud-detection partners only to the extent necessary to complete your transaction or protect our platform.

Your rights and choices

You have the right to access, correct, or request deletion of your personal data held by megawin. To exercise these rights, contact our support team through in-app chat or email. We will respond within a reasonable timeframe and explain any limitations—for example, we may retain transaction records for legal or compliance reasons even after you close your account.

You can update your account settings at any time to change your language preference, disable push notifications, or adjust your contact preferences. If you wish to close your megawin account, we can guide you through that process; however, we will retain records necessary to comply with financial regulations and prevent fraud.

Security and contact

We protect your data using industry-standard encryption and secure server infrastructure. Our team undergoes regular training on data handling practices, and we conduct periodic security reviews to identify and address potential vulnerabilities.

If you have questions about this policy or how we handle your information, our multilingual support team is available to help. You can reach us through in-app chat, which is monitored during our standard operating hours, or via email for non-urgent inquiries. We aim to respond to all data-related requests promptly.

Our services are available only where local law permits. We comply with applicable data protection regulations in each jurisdiction where we operate. This policy may be updated from time to time; we will notify you of material changes through your megawin account or via email.